Refund Policy

We want you to buy an app only if it works for you — which is why every Roe app is free to try before you pay. If you do buy and change your mind, this policy explains how refunds work.

1Try before you buy

Each App offers a free way to evaluate it before purchase — a browser version or a time-limited in-app trial. We encourage you to use it first to confirm the App works on your setup.

2The guarantee

If you're not happy with a paid App, contact us within 14 days of your purchase and we'll issue a full refund of that purchase — no complicated hoops. On refund, your license for that App ends and you should stop using the paid version.

3How to request a refund

Email support@roeapps.com from the address you bought with, and include your Paddle order or receipt number (it's in your purchase confirmation email). Because Paddle.com is the Merchant of Record for our sales, the refund is processed by Paddle back to your original payment method; you may also request a refund directly through the link in your Paddle receipt.

4After 14 days

Past 14 days we're still happy to hear from you — if something isn't working, contact support and we'll try to make it right, including refunds at our discretion for genuine problems such as a defect we can't resolve.

5Processing time

Approved refunds are issued promptly. It can take a few business days for the amount to appear, depending on your bank or card provider.

6Your statutory rights

This guarantee is in addition to, and does not limit, any refund or cancellation rights you have under the consumer laws that apply where you live (for example, EU/UK consumer rights).

7Contact

Need help or want a refund? Email support@roeapps.com.